IMPORTANT MEMBER UPDATE
Following the government announcement we are forced to close, we assume this is likely to be until beginning of July according to latest Government guidelines.We are closely monitoring the situation and will act according to the laws and regulations.
Below we have outlined what will happen next for the two type of memberships we run:
Pay in advance memberships
Once we are able to reopen we will add the period for which you have not been able to use the membership to your expiry date (starting from the 21st of March).
If your membership expires during this period we will add the days that you were unable to use our facility and make them available to you when we reopen
Direct Debit Members
Ashbourne, who are the company who manages the memberships, will write out to you shortly with the 3 options they will offer:
Continue to pay your Direct Debit (DD) as normal so that the club can retain our staff, reinvest in the facilities and continue to provide the gym. If you are happy with this there is no action required by you.
Pause your DD until the gym is reopen, if you choose this option please call or email Ashbourne membership management services on 01564741837 firstname.lastname@example.org
Continue to pay your DD on the due date, but pay 50% of the monthly payment to support the gym as above. To arrange this option please call or email Ashbourne membership management services on 01564741837 email@example.com
In short you should not cancel your direct debit and instead select one of the three options above.
We appreciate that due to the current situation some may not be able to take options 1 or 3 however the government has announced a grant that will mean they are paid of 80% their normal salary for employed workers and we are very grateful to those who have already sent messages offering to support us through this period. For those who can’t help we totally understand and hope this situation is resolved promptly. We are determined to protect our staff, our members and our business and when we reopen and are in a position to do so we will make sure we do something special to say thank you to those who can stand by us.
JAX Barbers & Regen Physiotherapy
Both of these facilities have closed until the restrictions are lifted, we would suggest you follow their social media pages for updates
In the short term we will be putting out content to help you train from home or with limited equipment so please keep an eye on our social media pages and website (www.ultraflexgym.co.uk), if you have content that you think will help other members please tag us so that we can share/repost it and help everyone make the best of a bad situation. We will continue to work through the legislation to see what facilities we may be able to offer and please keep reviewing our future announcements for updates.
Aside from the practicalities above we would like to take this opportunity to wish our members all the best during this period as they deal with their own personal challenges and hope that you and your families can stay safe, remain healthy and happy.
#BeUltra #BeSafe #Wewillbebacksoon